# Customer Support

If you're experiencing issues when using MiaSwap's features, try these steps first:

* Refresh the page
* Clear your browser's cache
* Restart your device

If these steps don't resolve the problem, try these additional product-specific steps below.

* Retry your transaction with higher gas fees.
* Uninstall and reinstall your wallet. **(Make sure you know your seed phrase first!)**

### **Need Further Assistance?**

If you’re experiencing issues, we recommend reaching out to our team through our [social media platforms](https://docs.miaswap.io/contact-us/social-platforms).

If you choose to reach out via Telegram, be aware that our admins will NEVER contact you asking for personal information or for funds.

{% hint style="danger" %}
Our team members and admins will NEVER DM you first! 

**Never, under any circumstances, give someone your private key/seed phrase/recovery key!**
{% endhint %}