# Customer Support If you're experiencing issues when using MiaSwap's features, try these steps first: * Refresh the page * Clear your browser's cache * Restart your device If these steps don't resolve the problem, try these additional product-specific steps below. * Retry your transaction with higher gas fees. * Uninstall and reinstall your wallet. **(Make sure you know your seed phrase first!)** ### **Need Further Assistance?** If you’re experiencing issues, we recommend reaching out to our team through our [social media platforms](/contact-us/social-platforms.md). If you choose to reach out via Telegram, be aware that our admins will NEVER contact you asking for personal information or for funds. {% hint style="danger" %} Our team members and admins will NEVER DM you first! **Never, under any circumstances, give someone your private key/seed phrase/recovery key!** {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.miaswap.io/customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.